Duration
10 Months
Prerequisites
None
Requirements
None
Course Summary
Principles of Hospitality and Tourism covers the industry’s history, career opportunities, and key personal and professional skills. Students complete lessons with activities, submit Unit Activities, and take various assessments, including tests and quizzes. The course prepares students for careers in hospitality and tourism.
By the end of this course, you will be able to do the following:
Describe the history and social and economic importance of the hospitality and tourism industry.
Identify the major divisions of the hospitality and tourism industry.
Explain the food service industry and the lodging industry.
Compare public and commercial recreation and leisure centers.
Plan conventions.
Explain customer service, communication techniques, ethics, health and safety of customers, and legal requirements that food service establishments must follow.
Describe management roles in the hospitality and tourism industry.
Describe sales and marketing techniques commonly used in this industry.
Describe effective reading and writing skills for reading and writing workplace documents
Explain verbal and nonverbal communication skills.
Identify positive self-representation skills.
Describe strategies to provide customer satisfaction.
Identify methods to improve creative thinking and resourcefulness at the workplace.
Explain teamwork skills.
Describe the importance of time, task, and resource management.
Describe conflict-resolution skills.
Describe critical-thinking and problem-solving skills.
Explain the ethical use of job-related technologies.
Describe healthy behaviors and safety skills.
Identify careers in food service and travel and tourism
Describe career preparation, job acquisition, career advancement and lifelong learning skills.