Technology for Hospitality and Tourism

OVERVIEW

This course takes the knowledge acquired in the Introduction to Hospitality and Tourism and narrows the focus to a study of how technology impacts the industry. This is the second course in a series to dive into the career avenues and business opportunities of the hospitality and tourism field, with a special focus on the computer technology and computer-related skills necessary to succeed in the profession. This course will prepare you even further for your launch into a hospitality and tourism career, with projects and activities that you will be able to apply to your search for a job in this high-demand industry.

MAJOR CONCEPTS

Industry of Change

  • Evolution of technology
  • Emerging technologies
  • Components of hospitality and tourism sectors
  • Role of professional organizations
  • Information technology tools for careers
  • Role of the “cloud”
  • Creating travel documents and itineraries
Reserve Your Seat 
  • Current trends
  • Travel consultant services
  • Major travel computerized reservation systems
  • Ticketing process
  • Required travel documents
  • Regulations and cultural expectations
  • Routine tasks of computer reservations agents
  • Creating a passenger name record (PNR)
 Keep It Safe
  • Ethical issues
  • Self-responsibility
  • Security issues
  • Security solutions
  • Security procedures
  • Personal device use
  • Role of artificial intelligence
Upgrade Your Stay
  • Personal information management systems
  • Inventory
  • Office technology
  • Internet fundamentals
  • Customer relation management
 Know the Flow
  •  Telephone etiquette
  • Communication
  • Reservation process
  • Guest services
  • Check-out procedures
  • Social media feedback
 Industry of Opportunity
  •  Career skills
  • Positive work behaviors
  • Job opportunities
  • Education requirements
  • Résumé and cover letter
  • Career portfolio
  • Interview skills
  • Personal hygiene
 

Fee Details

Progam Regular
Fee Component  Course Fee
Amount (USD)  $ 558
Description To be paid by the student at the time of Enrollment.

Grade Level

Grade 9, 10, 11, 12

Duration

Annual

Requirements

None

Prerequisites

Digital Information Technology

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