Lodging Operations Management

This course introduces students to hotel management. Students taking this course briefly review the history of the lodging industry, and place contemporary hotels in a larger context of the hospitality industry. They then study hotels from several different angles: vision and mission, organizational structures, and the structure and functions of different divisions within the hotel. The course emphasizes the rooms divisions, and addresses how it relates to food and beverage, sales and marketing, hospitality, and security divisions. In the process, students get a chance to research and/or observe a number of hotels and hotel divisions in action. As a result, this course is valuable to students planning a career in hotel management, especially those interested in front office operations. It is also useful to any student interested in the hospitality industry or business in general.

Major concepts:

• Overview of the Lodging Industry
• Classification of Hotels
• Front Office Operations and Structure
• Managing Guest Services and Establishing Rate Structure
• Processing Reservations and the Registration Process
• Forecasting and Revenue Management
• Financial Operations and Rooms Management Technology
• The Audit Process
• Front Office Management Operations